Acenda

Clear the Orders Need Attention banner by matching incoming marketplace orders to a product or alias when their SKU isn't in your Acenda catalog.

Troubleshooting: "Orders Need Attention. There are currently X orders for SKUs that do not exist in our system."

Find and open orders, understand each status and detail tab, and know what you can change.

How to view and manage orders

View returns, understand return statuses, and see how returns sync from your marketplaces.

How to manage returns in Acenda

Learn how Target Plus ship-by dates, tracking and cancellations work for orders you fulfill through Acenda, so you get paid on time.

Target Plus: How orders, ship-by dates and cancellations work

See which carriers and shipping methods Target Plus accepts for orders shipped through Acenda, and how to avoid rejected tracking.

Target Plus: Which carriers and shipping methods can you use?

Understand how Target Plus refunds shoppers, charges sellers back for returns, and sends returned items to you, and what Acenda shows.

Target Plus: How returns, refunds and chargebacks work

Cancel some items or a whole order without going back to the marketplace.

How to cancel an order in Acenda Admin

Set up the Order Return Export to send marketplace return data to a trading partner or reporting system over SFTP as an X12 180 document.

How to set up a returns report

Add tracking numbers to many marketplace orders at once by uploading a Fulfillment Tracking spreadsheet, then check the results and fix common errors.

How to upload a fulfillment and tracking number feed

Find out whether you can correct a tracking number Target+ already received.

How to update Target+ order tracking numbers after submission

Learn how Acenda auto-redacts customer-identifying order data after 30 days, what it keeps for reporting, and the compliance duties that stay with you.

What is Acenda's PII handling and marketplace compliance policy?

Give the sales channel the carrier and tracking number so the order shows as shipped.

How to add tracking information to an order

Track, update and cancel orders, upload tracking, fix order alerts, and export returns.

Orders & Tracking

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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