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Cin7 Core vs Cin7 Omni: What is the difference?

Cin7 Core (formerly DEAR) and Cin7 Omni each have their own Acenda connection. Compare how stock, orders, tracking and cancellations sync.

Cin7 has two products, Cin7 Core and Cin7 Omni, and Acenda has a separate connection for each. Both send stock into Acenda, receive your orders, and send tracking back. This article explains the differences.

Compare the connections

Cin7 Core (formerly DEAR)

Cin7 Omni

Stock

Comes into Acenda, with an optional Cin7 price tier

Comes into Acenda, with optional price sync

Orders

Acenda sends orders as sales

Acenda sends orders as sales orders

Tracking

Comes back to Acenda

Comes back to Acenda

Cancellations

Come back to Acenda

Not covered

Invoices

Not synced

Not synced

How to add a Cin7 connection

  1. Check which Cin7 product you use. Cin7 Core was formerly called DEAR.

  2. Go to ORGANIZATION > Integrations and click + New in the Fulfillment Providers section. The provider list opens.

  3. Select the Cin7 connection that matches your product and click + Add. For the remaining settings, see How to connect a fulfillment provider.

Using Cin7 with Extensiv

Extensiv is a separate fulfillment provider connection in Acenda, not part of either Cin7 connection. If your 3PL runs on Extensiv, add the Extensiv connection the same way, in the Fulfillment Providers section of ORGANIZATION > Integrations. Most 3PLs that use 3PL Warehouse Manager connect through Extensiv Integration Manager (formerly CartRover). See What are the Extensiv connections in Acenda? to choose the right one, and use Warehouse Details on each channel to choose which warehouses feed it. If you're not sure how to split stock and orders between Cin7 and Extensiv, contact Acenda support.

Troubleshooting & FAQ

  • I'm not sure which Cin7 I have. Cin7 Core was formerly DEAR. Check your Cin7 account or ask your Cin7 contact.

  • Invoices from Cin7 aren't in Acenda. Neither Cin7 connection brings invoices into Acenda.

  • Stock isn't updating. Check the connection health. See Troubleshooting: "Connection Unhealthy" integration warning.

  • Need help? Contact Acenda support (9 AM–5 PM PT, Monday to Friday).

Related articles

Keywords

Cin7, Cin7 Core, Cin7 Omni, DEAR, DEAR Inventory, inventory management, how to connect Cin7, how to choose Cin7 Core or Omni, stock, price tier, sales order, tracking, fulfillment provider, ERP, Cin7 Extensiv, Cin7 with Extensiv, Cin7 3PL

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