Cin7 has two products, Cin7 Core and Cin7 Omni, and Acenda has a separate connection for each. Both send stock into Acenda, receive your orders, and send tracking back. This article explains the differences.
Compare the connections
Cin7 Core (formerly DEAR) | Cin7 Omni | |
Stock | Comes into Acenda, with an optional Cin7 price tier | Comes into Acenda, with optional price sync |
Orders | Acenda sends orders as sales | Acenda sends orders as sales orders |
Tracking | Comes back to Acenda | Comes back to Acenda |
Cancellations | Come back to Acenda | Not covered |
Invoices | Not synced | Not synced |
How to add a Cin7 connection
Check which Cin7 product you use. Cin7 Core was formerly called DEAR.
Go to ORGANIZATION > Integrations and click + New in the Fulfillment Providers section. The provider list opens.
Select the Cin7 connection that matches your product and click + Add. For the remaining settings, see How to connect a fulfillment provider.
Troubleshooting & FAQ
I'm not sure which Cin7 I have. Cin7 Core was formerly DEAR. Check your Cin7 account or ask your Cin7 contact.
Invoices from Cin7 aren't in Acenda. Neither Cin7 connection brings invoices into Acenda.
Stock isn't updating. Check the connection health. See Troubleshooting: "Connection Unhealthy" integration warning.
Need help? Contact Acenda support (9 AM–5 PM PT, Monday to Friday).
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Keywords
Cin7, Cin7 Core, Cin7 Omni, DEAR, DEAR Inventory, inventory management, how to connect Cin7, how to choose Cin7 Core or Omni, stock, price tier, sales order, tracking, fulfillment provider, ERP