Processing a Return

Overview:

Typically, a customer will visit the Order Status page and select the item(s) to be returned.

Alternatively, customer service can manually create a return within the Order Admin tool.

To update your Return Settings follow the steps below:

1. From the dashboard click Orders.

   

   The Orders page displays.

2. Locate a specific order that you want to generate a return for.

   

3. Click the Returns tab.

   

4. Enter the return details:

   • Item: Select the item you wish to return
   • Quantity: Select the desired quantity
   • Reason: Enter a return for the return (eg. Didn't fit)
   • Status: Select the status for the returned item (Pending, Cancelled, Shipped, Returned)

   

5. Click Save return.