Processing a Return


Typically, a customer will visit the Order Status page and select the item(s) to be returned.

Alternatively, customer service can manually create a return within the Order Admin tool.

To update your Return Settings follow the steps below:

  1. From the dashboard click Orders.

    The Orders page displays.

  2. Locate a specific order that you want to generate a return for.

  3. Click the Returns tab.

  4. Enter the return details:

    • Item: Select the item you wish to return
    • Quantity: Select the desired quantity
    • Reason: Enter a return for the return (eg. Didn't fit)
    • Status: Select the status for the returned item (Pending, Cancelled, Shipped, Returned)
  5. Click Save return.

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