Integrate with Ship Station
To integrate with Ship Station, follow these steps:
On the sidebar under CHANNELS, click Integrations.
In the Fulfillment Providers section, click + New.
Select the Shipstation option from the menu.
On the Settings tab, under the General section, click the slider to enable the service and enter a name if desired. We allow you to install this integration multiple times. It is best to give this App a custom name if you intend to install ShipStation more than once.
In the Notifications tab, you can enter an email address or multiple email addresses (separated by commas) to receive error messages from the integration (e.g., invalid shipping addresses, invalid tracking numbers, or issues preventing orders and fulfillments from flowing through).
In the Authorization section, enter the API Key and API Secret after setting up Acenda as a Shipstation partner and generating the API Key and Secret within your Shipstation admin. To generate an API Key and Secret, follow these steps:
Log in to your ShipStation account. On shipstation.com, choose ShipStation from the Login menu, not ShipStation API (that is a separate developer site).
Go to Settings > Account > API Settings.
Choose the V1 API and click Generate API Key if no key and secret are listed yet.
Copy your key and secret and paste them into their corresponding fields in the Authorization section.
In the Setup section, enter the Sales Channel IDs and Warehouse IDs you want associated with Shipstation fulfillment.
The Store ID is a required field. Acenda can’t send orders to or pull updates from ShipStation without it. Enter ShipStation’s numeric store ID (a number, such as 345899). Don’t use the long GUID that appears in a store’s web address in ShipStation; it won’t work.
The Sales Channel ID is found by navigating to CHANNELS > Integrations on the sidebar and clicking Edit next to the sales channel, and noting the Sales Channel ID at the top.
The Warehouse ID can be found by navigating to CHANNELS > Warehouses on the sidebar and noting the warehouse ID in the leftmost column.
In the Order Number Assignment field, select the order number to use in identifying orders, either the external ID (the full sales channel order number), the purchase order ID (the abbreviated sales channel order number), or the order number (the Acenda order ID). It is recommended that the external ID be used.
When finished, click Save.
New API Keys Rotation
To rotate new API Keys from the Shipstation admin, please refer to the following Shipstation article and navigate to the 'Rotate Your API Key' section.
ShipStation API – ShipStation Help
The integration is now set up. It is now necessary to add your Shipstation warehouses. To do so, please refer to the article Adding and Managing Warehouses in Acenda | Acenda Help Center. After you are finished adding warehouses, assign the relevant Shipstation warehouses to a marketplace using the following steps:
On the sidebar under CHANNELS, click Integrations.
Click Edit next to the marketplace.
Click the Settings tab.
Scroll down to Warehouse Details, click Add Warehouse Detail, and enter the Channel Warehouse and Warehouse in their respective fields. The Channel Warehouse field is unique to each marketplace; please refer to the individual marketplace setup article to learn how to set this field.
In the Routing Mode section below, enter the desired rules to route orders to your Shipstation warehouses.
Ship Complete assigns warehouses to orders based on the inventory amount sufficient to fulfill them from a single location. If more than one warehouse can ship the whole order, Acenda picks the one closest to the customer; priority order applies only when no single warehouse can.
Priority and Default use warehouses in the order listed in the Warehouse Details section.
Proximity assigns warehouses based on proximity to the order recipient.
Troubleshooting & FAQ
Why does my ShipStation integration show Connection Unhealthy? The API Key or Secret saved in Acenda is usually missing, mistyped or no longer valid. Generate a new key in ShipStation under Settings > Account > API Settings (choose the V1 API), paste the key and secret into the Authorization section, and click Save. See How to generate ShipStation API keys.
Which Store ID do I enter? Enter ShipStation's numeric store ID (a number, such as 345899). The long GUID in a store's web address in ShipStation won't work, and Acenda can't send orders to or pull updates from ShipStation without a valid Store ID.
Which order number should I send to ShipStation? In Order Number Assignment, choose the external ID (the full sales channel order number). That's the recommended option.
Does this connection send my Acenda inventory to ShipStation? No. This fulfillment provider connection doesn't send Acenda's inventory to ShipStation. Stock only flows from ShipStation into Acenda, through the separate ShipStation API connection described in How to integrate inventory from ShipStation with Acenda.
Where do I see errors from ShipStation? Add one or more email addresses (separated by commas) on the Notifications tab to receive integration errors, such as invalid shipping addresses or invalid tracking numbers.
Related: ShipStation integration
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