CommerceHub is a drop-ship network that many retailers use to send purchase orders to vendors. Acenda connects to CommerceHub, brings orders in, and sends your updates back. This article lists what flows each way.
What flows each way
Direction | Data |
Into Acenda | Orders |
Back to CommerceHub | Acknowledgements, shipments, cancellations, stock, and invoices |
How the flow works
A retailer places an order through CommerceHub. The order comes into Acenda.
Acenda sends an acknowledgement back to CommerceHub.
Ship the order. Acenda sends the shipment back.
Acenda also sends your stock levels, any cancellations, and invoices to CommerceHub.
Tip: If you also sell through DSCO, see How to connect DSCO Marketplace.
Troubleshooting & FAQ
An order is in CommerceHub but not in Acenda. Check the connection health. See Troubleshooting: "Connection Unhealthy" integration warning.
Does Acenda connect to ChannelAdvisor? Acenda connects to the CommerceHub and DSCO drop-ship networks, not to ChannelAdvisor.
An order came in for a SKU that isn't in Acenda. See Troubleshooting: "Orders Need Attention. There are currently X orders for SKUs that do not exist in our system.".
Need help? Contact Acenda support (9 AM–5 PM PT, Monday to Friday).
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Keywords
CommerceHub, Commerce Hub, Rithum, drop-ship, dropship, purchase order, PO, acknowledgement, invoice, how to connect CommerceHub, how to send invoices to CommerceHub, how to sync stock to CommerceHub, shipment, cancellation, inventory, EDI, retailer