The Knot Registry Store is the shop where couples add products to their wedding registry. Acenda connects your catalog to The Knot Registry Store and keeps listings, stock, orders, and return status in sync. This article lists what syncs and what doesn't.
Registry Store vs Vendor Marketplace
The Knot runs two different programs. The Registry Store sells products that couples add to their registry, and this is the program Acenda connects to. The Knot's Vendor Marketplace is for wedding professionals such as photographers and venues, and Acenda doesn't connect to it.
What syncs
Data | Direction |
Catalog and listings | Acenda sends your listings to The Knot. |
Inventory and pricing | Acenda keeps stock and prices up to date on The Knot. |
Orders and cancellations | Orders and cancellations come from The Knot into Acenda. |
Ship-to address | Each order includes the couple's ship-to address, so you can ship directly. |
Shipment tracking | Acenda sends tracking back to The Knot. |
Return status | Return status (requested, received, closed, canceled) comes back into Acenda on a schedule. |
What doesn't sync
Gift messages aren't included in the order data Acenda receives.
Tip: Review return status updates in Acenda alongside your other channels. See How to manage returns in Acenda.
Troubleshooting & FAQ
An order from The Knot has no gift message. Gift messages aren't part of the order data Acenda receives from The Knot.
Can I join The Knot Registry Store through Acenda? The Knot decides which brands it carries, and there's no public seller application. Contact Acenda support (9 AM–5 PM PT, Monday to Friday) to talk about your options.
A return shows as requested but not received. Return status syncs on a schedule. Check again later. If it still doesn't update, contact Acenda support (9 AM–5 PM PT, Monday to Friday).
My stock on The Knot doesn't match Acenda. Check the warehouses connected to the channel and any inventory floor. See How to set an inventory floor for a marketplace.
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Keywords
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